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Overview
thinkSmart Call Center is a customized CRM web based
application with supporting data database customized to meet
each client's specific business processes. The application
supports both inbound and outbound call center activity PLUS
provides marketing data processing support and provides custom
designed reports satisfying the need to integrate call center
activity and marketing within the same application.
thinkSmart Call Center is built on a .NET platform designed
for scalability to meet client’s growing business needs. While
designed to work independent of a client’s internal systems,
thinkSmart Call Center can be easily integrated, if required,
through web service enabled modules. This approach has the added
benefit of getting clients up and running in a matter of weeks
vs. months with a significantly lower total cost of ownership (TCO)
while providing greater flexibility and service support.
Summary of Features
- Customized search functionality designed to retrieve
individual records or record groupings based on client
defined attributes quickly and easily from large application
database
- Ability to easily import external data into application
database
- Comprehensive contact management functionality managing
prospects from start to close of sales process
- Customized call center activity codes, which can be
quickly changed allowing application to change with client’s
changing business needs
- Track contact history of prospects, capture user notes,
create new prospect profiles, edit existing profiles
- Record level data presented to users in an easy to read
and editable format, allowing users to effectively manage
each call
- Administrator functionality enables managers to
distribute leads, manage call volume, track calls made,
manage time spent on individual calls, manage appointments,
all through customized interface
- Built in geo-coding capability enables users to quickly
identify the nearest client retail location based on the
prospect or customer’s current location
- Calendar functionality allows users to set appointments,
share calendars and effectively manage lead distribution at
a user level
- Multiple notification functionality provides users and
others designated by user notification emails when
appointments are set and reminders timed to alert user
before the appointments.
- Dynamic links tied into client’s own corporate web site
to seamlessly leverage other client resources
- SIC code look-up and edit functionality to ensure proper
industry vertical identification for small businesses
- Prospect records linked to PDF files enabling users to
view direct marketing creative at the record level
- Plus, all reporting is customized based client defined
criteria
For more information, or to request a demonstration, please
complete the following form.
Request
Information
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